It seems to be a successful small business in this era is impossible without being tech savvy. The trouble is, not all small business owners completely understand technology or how to deal with problems as they arise. Contracting with a manufacturer can be extremely costly, and maintaining your own IT department, or even one IT person, can often be a waste of money.
Opting for an outsourced help desk, however, can overcome those challenges while keeping your business tech up and running easily, and with the help that’s sometimes needed.
Problems with Manufacturer Help
One of the big challenges with using manufacturer help desks is that all too often they will attempt to push new merchandise on you, even going so far as to misrepresent the seriousness of a problem. This stems from their bias: They make more money when you buy new products than they do from your contract.
Another serious problem is that often the manufacturer help desks are themselves outsourced, but overseas. This can lead to language barrier issues and problems getting lost in cultural differences. Fixing computer problems is a big enough problem without piling those problems on top.
Your Own IT Person or Department May be a Waste
The other obvious option for computer issues is to hire on your own IT person or department. However, for most small businesses or companies this leaves you in a terrible position, as you either submit yourself to paying for IT services when they aren’t needed, or the services aren’t available because they’re part-time.
It’s a challenging balancing beam to walk, trying to balance your own IT help, but a third solution is available that makes these two options obsolete.
Benefits of an Outsourced Help Desk
By outsourcing your IT help desk you can be assured that both your money and your system is protected. Rather than paying people for the rare opportunity they can be helpful, outsourcing allows you to pay only when you need them.
Instead of finding yourself with a broken computer system without your IT person around, you can feel assured that they are just a phone call away, you’ll understand what they’re suggesting, and they aren’t going to push you to buy new equipment when it’s unnecessary.
This allows a small business to become more efficient, a key to success in the business world. Contact us to find out how our outsourced help desk services, as well as our many other offerings, can help you ensure your business stays on the road to success.
